Account Self-Recovery


When a user loses his Second Factors (2FA), he can no longer log into his TrustID account. This happens if the user has deleted the TrustID app or has no longer access to his mobile phone with the installed TrustID app because the mobile phone was lost, stolen or sold. In the past, a user had to contact the support directly to gain back access to his account, causing negative experience for the user as well as additional work for the support team. 


With the launch of the new “Account Self-Recovery” feature, the user no longer needs the help of the support team to regain access to his account!


Users can now recover their TrustID accounts all by themselves!

Please note that all the Second Factors of the users are removed in the process. This measure is implemented to ensure the security of his account.

For your convenience, detailed instructions for this process are available for download below.

Contact: Christophe Frattino

By continuing to browse this site, you accept the use of cookies or similar technologies whose purpose is to produce statistics on visits to our site (tests and measurement of visitor numbers, visit frequency, page views and performance) and to offer you content and promotions which will be of interest to you.

Our cookie policy has been updated. Please feel free to manage your preferences.


Manage your cookie preferences

Update your cookie preferences

Find out about the type of cookies stored on your device, accept or block them for the entire site, all services or on a service-by-service basis.

OK, accept all

Disable all

Visitor flow

These cookies provide us with insight into traffic sources and allow us to better understand our visitors anonymously.

(Google Analytics and CrazyEgg)


Sharing tool

Social media cookies allow content sharing on your preferred networks.



Visitor understanding

These cookies are used to track visitors across websites.

The intention is to enable us to offer more relevant, targeted content to existing contacts (ClickDimensions) and display ads that are relevant and engaging for users (Facebook Pixels).


For more information about these cookies and our cookie policy, click here