TrustID's new second-factor recovery!


Introducing TrustID's new approach to second-factor recovery!


We understand the frustration and inconvenience for the user that comes with losing access to his account because he has lost his second factor. Whether it's due to a lost device, an accidental mishandling, or any other reason, the inability to log into your TrustID account can be a stressful experience. In the past, resolving this issue meant relying on our/your support team, which not only caused delays but also added unnecessary burden to the customer, you and/or us.


But now, with the introduction of our new Account Self-Recovery feature, those days of inconvenience are behind us. Say goodbye to long waits and cumbersome processes, and say hello to seamless account restoration — all at your fingertips.


Our intuitive self-recovery process empowers the user to regain control of his TrustID account with ease: no more dependency on support tickets or external assistance. Simply follow our step-by-step instructions and in just a few clicks, the user will be back where he belongs: securely logged into his account..


Detailed instructions are available as a downloadable PDF file below (for new and existing customers).

Contact: Christophe Frattino

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